Customer Services

These pages contain information on accessing the site, managing your subscription, and getting help if you have a problem.

These services are only relevant to subscribers, so please consult our information on how to subscribe if you are not yet a customer.

If you cannot find an answer to your question, please consult our pages for Frequently Asked Questions, Help, or Technical Support.  If these do not answer your query then please contact us.

Services for subscribers include:

  • Access to technical support
  • Downloadable MARC21 records
  • Monthly institutional usage reports
  • Tools to manage your account — online viewing of institutional subscription information, IP addresses, and account preferences
  • Free promotional tools

Accessing the site

Before you log in to the site, please consult our Frequently Asked Questions, which includes details on recommended browsers and settings and screen-reader software standards, as well as our Technical Support page for site information. Users can then consult our Help page for full instructions on how to log in to the site, and librarians can access their administrator accounts as outlined below.

Help with using the site

Detailed help is available, but if you can't find an answer on the site please do contact us.

Join one of our product experts for a live online webinar, free for you and your users.

View the schedule and sign up today >

Institutional account management

Institutional account management is conducted on the Oxford Academic website.

  1. Go to
  2. Click the account icon in the top right of the page
  3. Click Sign in as administrator
  4. Enter your administrator account credentials
  5. Once signed in, click the account icon for account management

Here, you will be able to

  • View usage statistics
  • Manage institutional settings such as IP addresses and OpenURL

Please note that Institutional subscriptions for this product are not listed on Oxford Academic. For all subscription enquiries, please contact us.

KBART files

KBART (Knowledge Bases and Related Tools) files for this product are not included on Oxford Academic. 
Download KBART files

MARC Records

MARC Records for this product are not included on Oxford Academic.
Download MARC Records

Promoting the site to users

Oxford University Press has developed resources to aid libraries with using and promoting their online resources. Our Librarian Resource Centre will provide you with resources, tools, and ideas to help you make the most of your Oxford online resources.